Welcome to Cape Star Cleaners. These Terms & Conditions govern your use of our website, cleaning services, and eCommerce platform. By accessing our website, booking a service, or purchasing a product, you agree to be legally bound by these terms. Please read them carefully before using our services.

1. Definitions

For the purpose of these Terms & Conditions, the following definitions apply:
“Company” refers to Cape Star Cleaners, its owners, employees, and authorized representatives. “Client”, “User”, or “You” refers to any individual or business accessing our website, booking services, or purchasing products. “Services” refers to all cleaning-related services provided by the Company, including residential, commercial, and specialized cleaning. “Products” refers to any goods offered for sale through our eCommerce platform. These definitions are intended to clarify responsibilities and ensure a clear understanding between both parties.

2. Use of Our Services

By using our services, you agree to provide accurate, complete, and up-to-date information when making bookings or inquiries. You are responsible for ensuring that our team has safe and reasonable access to the property at the agreed time. This includes access to water, electricity, and a safe working environment. The Company reserves the right to refuse or terminate services if conditions are deemed unsafe, hazardous, or unsuitable for our staff. Any delays or disruptions caused by the Client may impact service delivery and could result in additional charges.

3. Bookings & Appointments

All bookings are subject to availability and confirmation by the Company. While we strive to accommodate your preferred date and time, we cannot guarantee availability during peak periods. Clients are encouraged to book in advance to secure their desired schedule. It is the Client’s responsibility to ensure access to the property at the agreed time. Failure to provide access may result in delays, rescheduling, or additional fees. We aim to be punctual, but unforeseen circumstances such as traffic or weather conditions may occasionally cause delays.

4. Pricing & Payments

Our pricing is based on the type of service, size of the property, level of cleaning required, and any special requests. Quotes provided are estimates and may be adjusted if actual conditions differ from those initially described. Payment for services is due upon completion unless otherwise agreed in writing. For eCommerce purchases, full payment is required at checkout through our secure payment system. We reserve the right to update our pricing at any time without prior notice, but confirmed bookings will honor the agreed quote.

5. Cancellations & Rescheduling

Clients may cancel or reschedule appointments by providing at least 24 hours’ notice. This allows us to manage our schedule and accommodate other clients. Cancellations made with insufficient notice may result in a cancellation fee. Repeated cancellations or no-shows may lead to refusal of future bookings. We understand that unforeseen circumstances may arise and will make reasonable efforts to accommodate genuine cases.

6. Service Satisfaction

Cape Star Cleaners is committed to delivering high-quality services and ensuring customer satisfaction. If you are not satisfied with any aspect of our service, you must notify us within 24 hours of completion. Upon review, we may offer a re-clean of the affected area at no additional cost. Satisfaction claims must be reasonable and relate to the agreed scope of work. We do not offer refunds for services already rendered unless under exceptional circumstances.

7. Liability

While we take every precaution to deliver services with care and professionalism, the Company is not liable for pre-existing damage, wear and tear, or items that are improperly secured. Clients are responsible for informing us of any fragile, valuable, or sensitive items prior to service. We are not responsible for damage resulting from faulty installations, poor maintenance, or normal deterioration. Our liability is limited to the value of the service provided, in accordance with applicable laws.

8. eCommerce Terms

8.1 Product Availability

All products listed on our website are subject to availability. We reserve the right to limit quantities, discontinue products, or cancel orders if necessary. In the event that a product is unavailable after purchase, we will notify you and provide a suitable alternative or refund.

8.2 Shipping & Delivery

We aim to process and dispatch orders promptly. Delivery times may vary depending on your location and the courier service used. While we strive for timely delivery, we are not responsible for delays caused by third-party courier services or unforeseen circumstances. Delivery fees may apply and will be displayed at checkout.

8.3 Returns & Refunds

Clients may request returns within a specified period (e.g., 7 days) from the date of delivery. Returned items must be unused, in original packaging, and in resalable condition. Refunds will be processed after inspection and approval. Certain items may be non-returnable due to hygiene or safety reasons. Refund processing times may vary depending on the payment method used.

9. Privacy

We are committed to protecting your personal information and handling it in accordance with our Privacy Policy and applicable data protection laws, including POPIA. By using our website or services, you consent to the collection and use of your information as outlined in our Privacy Policy. We take reasonable measures to ensure your data is secure and used only for legitimate business purposes.

10. Intellectual Property

All content on our website, including text, images, logos, graphics, and design elements, is the property of Cape Star Cleaners and is protected by applicable intellectual property laws. Unauthorized use, reproduction, or distribution of our content is strictly prohibited without prior written consent.

11. Prohibited Use

Users agree not to misuse the website or services in any way. This includes engaging in unlawful activities, attempting to gain unauthorized access to our systems, introducing malicious software, or interfering with the functionality of our platform. Any such actions may result in termination of access and possible legal action.

12. Limitation of Liability

To the fullest extent permitted by law, Cape Star Cleaners shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our services, website, or products. This includes loss of income, data, or business opportunities. Our total liability shall not exceed the amount paid for the service or product in question.

13. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the laws of the Republic of South Africa. Any disputes arising from the use of our services or website shall be subject to the jurisdiction of South African courts.

14. Changes to Terms

Cape Star Cleaners reserves the right to update or modify these Terms & Conditions at any time. Changes will be effective immediately upon posting on our website. Continued use of our services or website constitutes acceptance of the updated terms.

15. Contact Information

If you have any questions, concerns, or require clarification regarding these Terms & Conditions, please contact us:

Cape Star Cleaners
📍 Parklands Extension, Cape Town, 7441, South Africa
📞 +27 61 972 2428
📧 info@capestarcleaners.co.za

Service Agreement (Cleaning Services Contract)

This Service Agreement is entered into between Cape Star Cleaners (“Service Provider”) and the Client (“Customer”) upon booking or acceptance of services.

1. Scope of Services

Cape Star Cleaners agrees to provide professional cleaning services as requested by the Client. Services may include residential cleaning, commercial cleaning, carpet cleaning, upholstery cleaning, window cleaning, and other specialized services. The exact scope of work will be agreed upon prior to service delivery.

2. Service Schedule

Services will be performed on agreed dates and times. The Client agrees to provide access to the premises at the scheduled time. Any delays or failure to provide access may result in rescheduling or additional charges.

3. Client Responsibilities

The Client agrees to:

Provide accurate service details
Ensure safe working conditions
Secure or remove fragile and valuable items
Provide access to water and electricity if required

Cape Star Cleaners will not be held responsible for damage to items not properly secured.

4. Pricing & Payment Terms

Service fees will be communicated in advance and may vary based on the scope of work. Payment is due upon completion unless otherwise agreed. Late payments may be subject to additional charges.

5. Cancellations & Rescheduling

The Client must provide at least 24 hours’ notice for cancellations or rescheduling. Failure to do so may result in a cancellation fee. Repeated cancellations may affect future bookings.

6. Satisfaction Guarantee

If the Client is not satisfied with the service provided, they must notify Cape Star Cleaners within 24 hours. We will assess the issue and may offer a re-clean where appropriate.

7. Liability & Damages

Cape Star Cleaners will take reasonable care while performing services. However:

We are not liable for pre-existing damage
We are not responsible for normal wear and tear
Claims must be reported within 24 hours

Liability is limited to the value of the service provided.

8. Health & Safety

The Client must inform us of any hazards, chemicals, or risks on the premises. Cape Star Cleaners reserves the right to refuse service if the environment is deemed unsafe.

9. Confidentiality

All client information and property details will be kept confidential and used solely for service delivery purposes.

10. Termination

Either party may terminate the agreement at any time, provided reasonable notice is given. Cape Star Cleaners reserves the right to terminate services if terms are violated.

11. Governing Law

This Agreement shall be governed by the laws of the Republic of South Africa.

12. Acceptance of Agreement

By booking or using our services, the Client acknowledges and agrees to the terms outlined in this Service Agreement.

13. Contact Information

Cape Star Cleaners
📍 Parklands Extension, Cape Town, South Africa
📞 +27 61 972 2428
📧 info@capestarcleaners.co.za